Assistant Director, Member Programs
Division and Unit Overview
The American Chemical Society’s Membership & Society Services Division is responsible for recruiting, retaining and recognizing members. A critical component of the Division is the Membership department, which is responsible for developing and delivering the programs, products, and services that create value for ACS’s 156,000 members worldwide. A critical component of the Membership Division is the Member Programs and Communities (MP&C) unit. MP&C is responsible for supporting ACS local sections, international chapters, and technical divisions, recognizing members and key professionals in the field, and managing programs, product and services for various member segments including underrepresented groups and industry partners.
Reporting to the Director, Member Programs & Communities, the Assistant Director of Member Programs plays a significant role in advising and contributing to the success of the entire division by planning and executing programs for ACS members and stakeholders. The incumbent is a creative and strategic thinker who oversees diversity, member recognition, and awards programs, component and career services. With six direct reports, the Assistant Director will work collaboratively with ACS staff and volunteer leaders to manage programs, products and services designed to increase member engagement and satisfaction.
Work design: Demonstrates an expert knowledge of the organization and industry practices, methods and procedures. Develops and manages short- and near-term strategies for the business unit. Develops procedures and policies. Work involves managing a department of large, highly visible work across the organization.
- Work collaboratively with the other members of the MP&C management team to set departmental direction and formulate strategies to help the unit meet revenue, member engagement and member satisfaction goals
- Ensure programs and services are meeting the needs of the target audiences within the scope of the individual initiative
- Foster positive and productive relationships with volunteer leaders, including committees, local sections, international chapters, agency partners and other relevant stakeholders
- Manage multiple budgets, including responsibility for determining how budgets and resources are allocated across business units and projects
- Interact with other ACS units and divisions to execute activities that advance the priorities of the Society and drive value to members
- Proactively communicate with other ACS stakeholders to ensure that other relevant ACS initiatives are informed by the input and perspective of its essential communities and components
- Travel to support local sections, technical divisions, international chapters, and ACS National Meeting as needed
Bachelor’s degree and seven years of related experience with three years of leadership and supervision experience. Degree in the chemical sciences or equivalent work experience in the chemical industry is highly desirable. Project management experience required. Excellent writing and communication skills, ability to work within a highly collaborative team environment, and attention to detail required. Must have computer skills, including Microsoft Office and Outlook.