At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a challenging and rewarding work environment and are always working to form the best teamespecially from within, through an emphasis on lifelong learning and development.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America's Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future!
Where the Chemistry Happens
The Associate Sample Coordinator represents R&D Global Sample Logistics as a primary point of contact for customers, acting as the customer advocate in a manner which ensures customer service excellence. The role will be located in the BASF Research Triangle Park (RTP), NC location.
Associate Sample Coordinator (1602476)
As the Associate Sample Coordinator, you will research the sample order fulfillment process including procurement coordination, order entry, conflict resolution, packaging, labeling, shipping, document preparation, receiving and inventory management functions of non-hazardous and hazardous experimental products. You must ensure that experimental samples are in place in a timely manner and in full compliance with all applicable laws.
Formula for Success: You Will
- Process orders for research samples; evaluate requests; determine routing; ensure on time delivery.
- Communicate directly with customers regarding order status; monitor exceptions and communicate issues in a timely fashion.
- Manage customer inquiries, complaints and non-conformances; contribute to the root cause analysis and implement defined corrective actions.
- Prepare research samples for shipment in full compliance with all applicable laws and regulations.
- Assist in safety walk-throughs.
- Maintain samples in storage, accurately, safely and in compliance with all laws and regulations.
This position is not eligible for relocation assistance.
Create Your Own Chemistry: What We Offer You
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support youthe whole youin all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.