System Support Specialist (SSS) II

Becton Dickinson and Company
Glencoe, Maryland
competitive salary
Closing date
Dec 21, 2023

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Field of specialization
Work Function
Job Type
Full time

System Support Specialist (SSS) II, Becton Dickinson and Company, Sparks Glencoe, MD. Serve as a technical subject matter expert for Diagnostics Systems products and lead new product development projects. Provide service deliverables for MDx/WH&C products. Lead regional rollouts of new products, including product launches, upgrades, and updates. Liaise service with other functions to develop new assays for existing and future products. Track service-related product health and service performance metrics. Resolve globally escalated issues and enhance service effectiveness. Develop and implement long-term strategies and short-term tactical plans in alignment with business goals. Work with various departments to develop technical documentation. Mentor less experienced SSS team members.

40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.


Bachelor’s degree or foreign equivalent degree in Engineering (any), Chemistry, or a related field, and two (2) years of related work experience.

Must have two (2) years of experience with/in:

· Determining the length and duration of new products, including breaking down tasks and setting up priorities;

· Working in FDA/ISO regulated environment;

· Working in service engineering and assay development;

· Ensuring product adherence and compliance to a medical quality system;

· Healthcare information technology, medical device hardware and software, and cybersecurity rules and regulations;

· Operating MS Excel, MS Outlook, MS Word, and MS PowerPoint to manage upcoming product work; and

· Project management.

Telecommuting permitted.

15% of domestic travel required.

To apply, mail resume to:  Attn: Cheyenne Bryant, 5859 Farinon Drive, San Antonio, TX  78249 (reference: MD0014).


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